0

Search

Returns & Exchanges Policies

Last updated: May 6, 2024

Thank you for shopping with OnlyDressCode.com. We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please review our return policy carefully to ensure a smooth process.

Claims for Misprinted/Damaged/Defective Items:
Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving your order. For packages lost in transit, please submit your claim no later than 30 days after the estimated delivery date. Rest assured, claims deemed our error will be covered at our expense.

Submitting a Problem Report:
You should notice any issues with the products or the order itself, please submit a problem report promptly.

Return Process:
By default, returns should be sent to our facility. Once we receive your returned shipment, you’ll receive an automated email notification. Please note that unclaimed returns will be donated to charity after 30 days. If a different return address is used, you’ll be responsible for any returned shipments received.

Wrong Address:
If an insufficient address is provided and the shipment is returned to our facility, you’ll be liable for reshipment costs after we confirm an updated address with you.

Unclaimed Shipments:
Shipments that go unclaimed will be returned to our facility, and you’ll be responsible for reshipment costs.

Returned Orders without Registered Accounts:
If you haven’t registered an account and added a billing method, any returned orders due to incorrect shipping information or failure to claim the shipment won’t be available for reshipping. Instead, they will be donated to charity at your cost.

Sealed Goods:
Please note that we do not accept returns of sealed goods, such as face masks, for health and hygiene reasons. Returned orders with face masks will not be reshipped and will be disposed of.

Returned by Customer:
We encourage customers to contact us before returning any products. Returns for buyer’s remorse are not accepted, except for customers residing in Brazil. Returns or size exchanges are offered at the customer expense.

Notification for EU Consumers:
For EU consumers, please be aware that certain goods may not be eligible for return due to customization or health protection reasons. We reserve the right to refuse returns at our discretion in accordance with EU regulations.

Governing Language:
This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made.

For more information on returns, please refer to our FAQs.

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5- 8 business days International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise—I f you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us on the support page with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us on the support page within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us on the support page!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us the support page with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know thru the support page within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Back to Top
Product has been added to your cart